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Frequently Asked Questions (FAQs)

Google Chrome is the safest browser to use for the remote labs. Please do not use Internet Explorer or Edge Browser.


The greyed out computer icon next to the laboratory will become a selectable button


Please ensure that your TeamViewer software is updated to the latest version.


The time zone will default to your location. You can manually edit it by selecting the drop down menu of your location.



Contact Form

Creating and maintaining accounts have proven to provide some issues for our students. The below options are the most frequent issues that emerge for our students.

You can manually reset your details by selecting "Forgot your password?" on the login page.

When signing up for an account with the Remote Labs, a red module will appear above the input fields stating all the current issues with your account creation.

Please be advised that it is primarily a recommendation. Once you have updated all the details in a manner that is acceptable to the Remote Labs, then the register button will start glowing.

TeamViewer is the application that facilitates the connection from the student to the lab computers.

As TeamViewer is a third-party software, it can sometimes incur downtimes that are out of our control. if you are experiencing any of these, we recommend you check out their official status page: https://status.teamviewer.com/

This problem may occur when TeamViewer has crashed on the lab computer you are trying to access.

Please state the lab this is occurring on below, and a support representative will try and respond back to you as quickly as possible.

This is where TeamViewer takes over, and requests a connection from the student to the lab on the official TeamViewer website.

The connection request must be accepted by the student when the browser requests confirmation.

The TeamViewer Partner ID should automatically be generated when entering the lab. 

Despite this, there are sometimes instances when it doesn't automatically populate. If it doesn't, we recommend:

  1. Ensuring TeamViewer is up-to-date.
  2. Restarting the TeamViewer program.
  3. Restarting your computer or device.

The TeamViewer password details can be located on your main Moodle home page. 

The details are stored in this location to ensure our students have priority with the labs. 

While very occasional, it is a known issue that a student can be prematurely removed from their lab session.

This can occur from varying reasons.

This issue can emerge when the TeamViewer program has been signed out of the Remote Lab computer.

TeamViewer Commercial License Detected

Please fill out the below field, and we will send you a confirmation email concerning its resolution.

While the software within each lab has been established to provide assistance for every student, issues can occasionally occur from frequent usage of a specific program.

Please read the relevant software instructions before proceeding with a program usage. The instructions will be located on your Moodle page, and will help with your overall understanding of the assignment.

Please note - we cannot provide support for any assignment specific questions. Please instead consult your assigned instructor.

Occasionally the licenses can expire for software. Please fill out the details below, and we'll endeavour to have the software fixed as soon as possible, and send you a confirmation email concerning its resolution.

The numerous programs within the labs are utilised by other students frequently. While EIT imposes restrictions on unwarranted damage to the programs, occasionally the software can incur damage from frequent usage or various accidents.

Please report the software below, and a member of staff will investigate, and provide a solution to the issue as soon as possible.

If none of the above options assist with your queries, then please feel free to contact our support team.

Please be as comprehensive as possible. The more information you provide in the below forms, the easier it will be for them to diagnose the issue. 

Note - for quicker resolution, we highly recommend attaching a screenshot of the problem.

I'm sorry that our troubleshooting form was unable to solve your issue.

If you can provide specific details below regarding your issue, our team will diagnose the issue and find a solution.

Note - for quicker resolution, we highly recommend attaching a screenshot of the problem.

  

Your profile and login details are assigned by an LSO. As of early 2018, EIT's Moodle will allow you to personally reset your details.

If you log out of Moodle, you can reset your details by navigating to Forgotten Username and Password.