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  1. Log in and out of your account.
  2. Refresh your browser cache.
  3. Refresh your browser cookies.
  4. Access the site in Incognito Mode (press ctrl+shift+N).
  5. Restart your computer.

 

Sometimes when you first log on, the internet may not be connected.

Please try restarting your computer - this resolves the issue most of the time.

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We have a dedicated form for this on the IRIS site: https://www.irisinvigilation.com/support

 

 

Your form submission will still go to EIT Tech Support.

Ctrl + F5 and close all tabs

Make sure you leave the tab open.

The Remote Labs are located on a separate form: https://lab.electromeet.com/support

 

Please navigate to the above URL for any issues relating to that system.

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Thank you for using the universal contact form.

Electromeet Remote Labs
Uploading and Downloading Files Instructions

 

Getting Started

To download files to or upload files from the Electromeet remote labs, for the completion of projects and assessments, the “File Manager” function is provided once a scheduled lab is active.

 

It is available from the Book and Access Labs menu:

access labs menu

 

Or from the link in the menu bar at the top of the window once connected to a lab:

access labs menu

 

Clicking the corresponding button opens a new dialog frame with the file manager:

access labs menu

 

Navigation

The components of the file manager correspond with the number in the above image:

 

  1. File transfer menu buttons, from left-to-right:
    - Backwards button; navigate backwards through the previous directories
    - Forwards button; navigate forwards through the previous directories
    - Home button; navigate to the highest-level student file transfer directory
    - Create new folder button; create a new empty folder in the current directory
    - Upload button; select and upload files from your computer to the current directory
    - Download button; download selected files or folders (zip) from the lab to your computer
    - Clear selection button; de-select and selected
    - Delete button; delete selected files or folders from the lab
  2. File path with home as the top student file transfer directory; shortcut on the lab desktop
  3. Quick-access help-tab
  4. Expand or collapse help-tab
  5. Upload or download file queue
  6. Link to downloadable instructions
  7. Files and folders in the current directory
  8. The window displaying files and folders in the current directory

 

Functionality

You will only be able to directly transfer files or folders from an external computer to the student file transfer directory on a lab; once it is in this directory, you may then transfer it elsewhere on the lab (i.e. the desktop) if required but this is not advised.

 

Folders and files selectable with a single click. Click outside the selection to de-select or click the clear-selection button. Select multiple files or folders by holding ctrl and clicking each in the current directory. Double-click a folder to open it and change the file path. The file path is also clickable for navigation through the directories.

 

To close the File Manager, click outside of the file manager dialog frame. 

 

You can also delete, download or rename files and folders by right clicking on them and selecting the corresponding option:

access labs menu

 

While uploading or downloading files, you will be able to see the progress indicator in the bottom left corner of the frame:

access labs menu

 

Using the tool bar, you can go navigate back and forth in your directory access history using the left and right arrows. You may also jump into any folder above the current one by clicking on its name in the file path:

access labs menu

 

The grey icons are only activate once a file or folder is selected.

 

The File Manager also supports drag and drop for uploads; simply drag a folder from your computer into the window showing the contents of the current directory to begin the upload:

access labs menu

 

The home student file transfer directory and all sub directories, folders, and files may be accessed on a lab using a shortcut found on the desktop:

access labs menu


From an external software package, to select a file within, you may navigated to the corresponding file path by opening the Student File Transfer shortcut on the desktop; then copy the file path of this directory for opening the files required for you assessment or project in other software:


access labs menu

 

You are required to clean up any files added to the labs upon completion; or back them up locally on their computers as EIT cannot guarantee they will remain on the lab for the next session.

 

 

 

  

Please note - you should only request a change that has been properly reviewed and authorised to be correct

  

On occasion you will see an error message when you try to visit the website or a page on the website.

90% of the time this will be because of your "web browser cache". (Information that is stored on your computer by Internet Explorer, Chrome, or Firefox)

You can fix this by clearing your browser cache, clearing your DNS or entering the URL into the address bar of your browser. (don't use bookmarked links as they are part of a cache)

These are not website errors, but user errors.

Select one (or all) of the checkboxes below to confirm what needs to be changed. If multiple changes need to be made on different pages, then please submit a separate form for each page.

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